FABAbill Privacy Policy

The FABAbill Privacy Policy explains what we do with the information you provide to us.

Customer Information

This consists of the Name, Email Address, Law Firm Name, Street Address, and Phone Number you provide us with when you sign up for a Free Trial or purchase a FABAbill license.  It also consists of the License Start Date, Termination Date, Maximum Number of Staff Members your license allows and the Name, Email Address, and Last Sign-In Date of any users you set up.  Lastly, customer information may include emails or other written correspondence that you send to us or that we send to you, and notes from conversations regarding any questions, suggestions, and requests for assistance you may have.

Customer information is securely maintained for our internal use.  We use this information to support your use of FABAbill during your free trial or subscription, and to determine if additional free trial requests should be approved after your free trial or subscription has ended.  We may also use your questions, suggestions, and requests for assistance to make improvements to our products and services.  If we decide to contact you about any products or services other than FABAbill, you will be given the option to opt out of those communications.  If you purchase a FABAbill license, some of your customer information is submitted to our Payment Card Industry (PCI) compliant payment processor, for the purposes of automatically billing you on a monthly basis.  We do not disclose customer information to any other 3rd parties without your explicit consent, unless it is necessary to enforce our agreements or if we are required by law to disclose that information.

Payment Card Data

This consists of the Credit Card or Debit Card Number and Expiration Date you enter when purchasing a FABAbill license.  This information is submitted directly to our Payment Card Industry (PCI) compliant payment processor via a secure web frame and is never in our possession.  Consequently, we cannot view, copy, or disclose payment card data.

Client Data

This consists of any client information that you enter into the FABAbill program.  This information (including backups) is securely maintained in the United States (in 2 separate regions, for disaster protection), until the FABAbill license is terminated (the information is deleted 30 days after license termination, unless you inform us that you wish to have it deleted sooner).  We take extensive measures to protect the confidentiality of any client information you enter into FABAbill and to prevent that data from being viewed by anyone other than you and your authorized staff members.  These measures include, but are not limited to, password protection, encryption of data in transit and at rest, and the use of reliable, trustworthy cloud hosting providers that have received industry standard certifications relating to security and privacy.  We do NOT claim any ownership rights to the client information you enter into FABAbill, and we do NOT have the authority to copy, transfer, or alter that information except as required to support your use of FABAbill.  We do NOT have the authority to view any client information that you enter into FABAbill.  We will not disclose any client information that you enter into FABAbill, unless you have explicitly authorized the disclosure of that information or unless we are legally required to disclose that information.  In the event that we are legally required to disclose your information, you will be notified (if allowed by law and within the constraints allowed by law) of the legal requirement and reasonable efforts will be made to give you the opportunity to respond before the information is disclosed.

System Logs

FABAbill maintains system logs that track website and user transactions, and these logs include some information that is not described elsewhere in this document, such as IP Address, Date and Time of request or transaction, Browser Type, transaction description, transaction result, and other standard logging information.  The maintenance of these logs is standard practice for maintaining a secure and reliable web application and they are only used for that purpose, and they are only kept for a limited time period.

Cookies and Other Tracking Technologies

The FABAbill program uses cookies to authenticate FABAbill users who have already been authenticated by some other means (such as a User ID and Password).  None of your information is stored in those cookies - they only contain system-generated identifiers.  Industry standard security measures are taken to prevent those cookies from being disclosed to unauthorized sources.

The FABAbill website (www.fababill.com) is separate from the FABAbill program and uses Google Analytics and Meta Pixel to measure and improve the effectiveness of our advertising campaigns.  Both of these services use cookies to keep track of how website visitors navigate the FABAbill website, without revealing the identity of those visitors.  Meta Pixel may also use their cookies to target and deliver ads to Facebook and Instagram users.  The information that you enter when requesting a free trial or purchasing a license or when filling out any other form that appears on the FABAbill website is NOT shared with Google Analytics or Meta Pixel.

This policy was last updated:  March 4, 2024.